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Terms of Use

Last Updated: May 29, 2026

Acceptance of Terms

By accessing and using the glow-marsh website and services, you accept and agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our website or services.

Description of Services

glow-marsh provides route planning and travel guidance services for journeys through Canadian provinces. Our services include:

  • Detailed route planning and itinerary creation
  • Local connections and introductions
  • Accommodation recommendations
  • Travel support and guidance
  • Route documentation and resources

User Responsibilities

When using our website and services, you agree to:

  • Provide accurate and complete information
  • Maintain the confidentiality of any account information
  • Use the services in compliance with all applicable laws
  • Not use the services for any unlawful or prohibited purpose
  • Not interfere with or disrupt the website or services
  • Not attempt to gain unauthorized access to any systems or networks

Booking and Payment

Journey Planning Requests

Submitting a journey planning request through our website does not constitute a binding contract. We will review your request and provide a detailed proposal, including pricing and terms.

Contract Formation

A binding contract is formed when you accept our written proposal and complete the required payment or deposit.

Pricing

All prices are displayed in Canadian dollars (CAD) unless otherwise stated. Prices are per person based on double occupancy unless specified differently. Prices are subject to change without notice until a contract is confirmed.

Payment Terms

Payment terms will be specified in your service agreement. Typically:

  • A deposit is required to secure your booking
  • Full payment is due before journey commencement
  • Accepted payment methods will be outlined in your agreement

Cancellations and Refunds

Client Cancellations

Cancellation terms will be detailed in your service agreement. Generally:

  • Cancellations more than 60 days before departure: Full refund minus administrative fee
  • Cancellations 30-60 days before departure: 50% refund
  • Cancellations less than 30 days before departure: No refund

Changes by glow-marsh

We reserve the right to modify or cancel services due to circumstances beyond our control. In such cases, we will offer alternative arrangements or a full refund.

Travel Insurance

We strongly recommend obtaining comprehensive travel insurance covering trip cancellation, medical emergencies, and other unforeseen circumstances. glow-marsh is not responsible for costs arising from events covered by travel insurance.

Limitation of Liability

glow-marsh provides route planning and guidance services but does not operate transportation, accommodation, or tour services directly. We act as an intermediary connecting you with service providers.

To the fullest extent permitted by law:

  • We are not liable for actions or omissions of third-party service providers
  • We are not responsible for injuries, losses, damages, or delays during your journey
  • Our total liability is limited to the amount paid for our services
  • We are not liable for indirect, consequential, or punitive damages

Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of glow-marsh or its content suppliers and is protected by copyright and intellectual property laws.

You may not:

  • Reproduce, distribute, or display website content without permission
  • Use route plans or materials for commercial purposes
  • Modify or create derivative works from our content
  • Remove copyright or proprietary notices

User-Generated Content

If you submit content to us (reviews, photos, testimonials), you grant glow-marsh a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display that content for marketing and promotional purposes.

Privacy

Your use of our services is subject to our Privacy Policy. By using our services, you consent to the collection and use of information as described in that policy.

Third-Party Links

Our website may contain links to third-party websites. These links are provided for convenience only. We do not endorse or assume responsibility for third-party content, products, or services.

Disclaimer of Warranties

Our website and services are provided "as is" without warranties of any kind, either express or implied, including but not limited to:

  • Warranties of merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Accuracy, reliability, or completeness of information

Indemnification

You agree to indemnify and hold harmless glow-marsh, its officers, employees, and agents from any claims, damages, losses, or expenses arising from:

  • Your use of our services
  • Your violation of these Terms of Use
  • Your violation of any rights of another party

Governing Law

These Terms of Use are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein. Any disputes shall be subject to the exclusive jurisdiction of the courts of British Columbia.

Dispute Resolution

In the event of a dispute, we encourage good-faith negotiation before pursuing formal legal action. If negotiation fails, disputes may be resolved through mediation or arbitration as mutually agreed.

Severability

If any provision of these Terms of Use is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Changes to Terms

We reserve the right to modify these Terms of Use at any time. Changes will be posted on this page with an updated revision date. Your continued use of our services after changes constitutes acceptance of the modified terms.

Entire Agreement

These Terms of Use, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and glow-marsh regarding use of our services.

Contact Information

For questions about these Terms of Use, please contact us:

Email: [email protected]
Address: 348 Harbour View Street, Victoria, BC V8V 2R5, Canada

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